IT Graduate Internship | Cummins

This position will be engaged with the CBS (Cummins Business Services) IT Africa support team to deliver IT services to Cummins Africa.  Activities will range from end user IT support (hardware and software), through to involvement with IT infrastructure project implementation

·         Work with regional and global CBS IT support teams to deliver CBS IT Services as defined in the SLA

·         Follow defined IT hardware and software support processes and procedures, including asset management and audit processes

·         Support IT infrastructure projects by attending project meetings, executing assigned tasks and providing status updates

·         Participate in CBS IT vendor relationship meetings to support the management of the vendor service

·         Actively engage with the CBS IT support teams to deliver Customer Service Excellence

·         Work with the regional and global support teams to resolve customer incident tickets for the supported IT services in the region

o    Resolve IT Hardware and Software issues

o    Support Moves, Adds, Changes (MACs) process for IT Hardware and Software

o    Attend daily Client Services status call and monthly Global IT Services functional calls

·         Support IT Project execution

o    Attend project meetings

o    Support project solution design and vendor engagement activities

o    Support configuration, installation and project close out activities

·         Work with the Customer to understand business needs and drive Customer Service Excellence

o    Perform customer education on IT support processes to improve the IT support experience

o    Engage with the customer on IT best practices to improve asset / service utilization to improve efficiency and drive down usage cost

 

REQUIRED SKILLS & KNOWLEDGE

·         Ability to learn, analyze, and understand business and technical processes

·         Ability to communicate effectively (verbal, written, presentation) to all levels of the organization.

·         Ability to develop strong relationships with key customers in the business and approach every challenge with a customer-centric view.

·         Strong problem solving and analytical skills

·         Effective team work and multi-tasking skills a must

·         Ability to demonstrate leadership in all tasks executed

·         Demonstrate the ability to be Dependable, Passionate, Caring, Agile, Decisive & Driven to Win

·         Background and/or experience in an IT related field (Desktop, Server, LAN/WAN, Telecoms)

·         Experience working within an ITIL framework a plus

·         Project execution

·         Working with cross-functional and global teams

Six Sigma experience a plus