Role overview
This role provides response to administrative requirements in accordance with SLA parameters in a processing environment, under supervision. The incumbent is individually accountable for achieving results through their own efforts with support, coaching and direct supervision efforts.
Key Result Areas
SPECIFIC KEY RESULT AREAS:
- Follows only those standardized process that have been trained / coached in to provide administrative support.
- Provides an indirect service to customers and intermediaries.
- Delivers on daily production standards as determined by team leader / coach.
- Responds to immediate requirements within procedure.
- Uses standard administrative techniques to coordinate own work.
- Learner to Moderate level of technical knowledge.
- Limited multi skilling across product and process relevant to the business area.
GENERIC KEY RESULT AREAS:
- Co-ordinates own work using standard administrative techniques trained in need to be fully multi-skilled across
- Delivers on daily production standards as determined by team leader / coach.
- Follows only those standardized process that have been trained / coached in to provide administrative support.
- Provides an indirect service to customers and intermediaries under direct supervision of a team leader / trainer / coach.
- Responds to administrative requirements within procedure(s).
Personal Effectiveness
- Accepts and lives the company values.
- Accountable for service delivery through own efforts.
- Collaborates effectively with others to achieve personal results.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
Quality Assurance
- Adheres to service and quality standards
What are the requirements?
- Matric or equivalent NQF qualification
- Proof of current registration with a recognized Tertiary Institution
- Computer literacy with knowledge of MS Office: Word, Excel and Outlook
- Ability to prioritize work
- Ability to work
- Strong communication and interpersonal skills, both written and verbal
- Work effectively with colleagues and clients to accomplish team goals
Additional
Requirements
Candidates should be available to work the following shifts:
9AM-2PM, Monday to Friday or 4:30PM-7PM
Monday to Friday and 8AM-1PM on Saturdays.
Competencies
- Information Monitoring
- Initiating Action
- Ownership
- Planning & Organizing
- Team Orientation
- Technical Knowledge
How to apply?
To apply for the Old Mutual – Administrator Internship CLICK HERE