The successful candidate will be reporting directly to the Back Office Support Team Leader and will be expected to carry out the following duties and responsibilities:
- Provide technical support over the phone to BackOffice software users who are encountering problems with or in need of assistance using specific features of the product (e.g. TaxWare, CaseWare Time, SecWare, CaseWare Clomananger)
- Participate in knowledge sharing and building Frequently Asked Questions presentation
- Be proactive in informing team managers and team leaders about client and product trends
What are the requirements?
The ideal applicant must be capable of meeting the following minimum eligibility requirements:
- Holds an IT-related degree in B Tech, B. Sc, B. Com or a National Diploma (at least NQF Level 6
- Must have attained excellent academic performance in the chosen field of study
- Holds Support Methodology certificate (e.g. 6 Sigma, ITIL) a big advantage
- Preferably with experience in providing customer support
- Good technical knowledge of networking, operating systems and SQL
- Knowledgeable in LAN/WAN systems
- Good in troubleshooting and solving technical issues
- Solid interpersonal and rapport building skills
- Smart organization skills
- Able to deal with high-stress levels
- A self-starter and able to demonstrate initiative
- Possesses a good eye for detail
- A team player who excels in collaboration
- Customer-focused
- Top-notch verbal and written communication skills
- Highly proficient in using Microsoft Office applications
- 0-1 year relevant working experience
How do I apply?
To apply for the CaseWare Africa BackOffice Support Internship CLICK HERE
Application Deadline?
No deadline for submission of applications has been set as of this writing