T-Systems IT Service Desk Agents Internship 2013

The Client has a Intern Service Desk Position available to perform national, technical telephonic/helpdesk first and second level support to users on communications technologies within the required SLA parameters

Minimum Requirements

Criteria for selection:

  • Applicants must be South African citizens;
  • Have completed a Matric/Grade 12, A+ and N+ qualifications or equivalent and be able to demonstrate good academic record and achievements ;
  • Application forms must be completed in full and copies of academic records must be included;
  • Not have previously participated in an internship or graduate programme;
  • Have no work experience in the field of study;
  • A recent Graduate (2010-2012);
  • Considered a youth (18-27 years);
  • Verified qualification certificate and no criminal record;
  • Effective communication in English (written and verbal);
  • Prepared to undergo psychometric assessments.

Knowledge, Skills and Attributes required:

  • Security courses (advantage)
  • Planning and organising skills
  • Delivering results and meeting expectations
  • Following instructions and procedure

Job Specification

  • First point of contact with users (telephone and email).
  • Answering of telephones.
  • Logging of incidents and problems.
  • Assigning problem ticket to correct Assignment Group/Assignee.
  • Diagnosing and solving software and hardware problems.
  • Resetting passwords.
  • Various administrative duties.
  • Ensuring the escalation and follow-up of problem tickets according to set standards.
  • Confirmation and closure of resolved problem tickets.
  • All the above actions are performed against set service levels.
  • Courtesy call to clients.
  • Will be working shifts

To APPLY CLICK HERE


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