The Client has a Intern Service Desk Position available to perform national, technical telephonic/helpdesk first and second level support to users on communications technologies within the required SLA parameters
Minimum Requirements
Criteria for selection:
- Applicants must be South African citizens;
- Have completed a Matric/Grade 12, A+ and N+ qualifications or equivalent and be able to demonstrate good academic record and achievements ;
- Application forms must be completed in full and copies of academic records must be included;
- Not have previously participated in an internship or graduate programme;
- Have no work experience in the field of study;
- A recent Graduate (2010-2012);
- Considered a youth (18-27 years);
- Verified qualification certificate and no criminal record;
- Effective communication in English (written and verbal);
- Prepared to undergo psychometric assessments.
Knowledge, Skills and Attributes required:
- Security courses (advantage)
- Planning and organising skills
- Delivering results and meeting expectations
- Following instructions and procedure
Job Specification
- First point of contact with users (telephone and email).
- Answering of telephones.
- Logging of incidents and problems.
- Assigning problem ticket to correct Assignment Group/Assignee.
- Diagnosing and solving software and hardware problems.
- Resetting passwords.
- Various administrative duties.
- Ensuring the escalation and follow-up of problem tickets according to set standards.
- Confirmation and closure of resolved problem tickets.
- All the above actions are performed against set service levels.
- Courtesy call to clients.
- Will be working shifts
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