Intern: Service Desk Agent (Midrand x7) | T-Systems

T-Systems in Midrand is currently recruiting interns to work as IT Service Desk Agents to perform national, technical telephonic/helpdesk first and second level support to users on communications technologies within the required SLA parameters.

• Applicants must be South African citizens;
• Have completed a Matric/Grade 12, A+ and N+ qualifications or equivalent and be able to demonstrate good academic record and achievements ;
• Application forms must be completed in full and copies of academic records must be included;
• Not have previously participated in an internship or graduate programme;
• Have no work experience in the field of study;
• A recent Graduate (2011-2013);
• Considered a youth (18-27 years);
• Verified qualification certificate and no criminal record;
• Effective communication in English (written and verbal);
• Prepared to undergo psychometric assessments.

 Knowledge, Skills and Attributes required:

• Security courses (advantage)
• Planning and organising skills
• Delivering results and meeting expectations
• Following instructions and procedure

Duties:

• First point of contact with users (telephone and email).
• Answering of telephones.
• Logging of incidents and problems.
• Assigning problem ticket to correct Assignment Group/Assignee.
• Diagnosing and solving software and hardware problems.
• Resetting passwords.
• Various administrative duties.
• Ensuring the escalation and follow-up of problem tickets according to set standards.
• Confirmation and closure of resolved problem tickets.
• All the above actions are performed against set service levels.
• Courtesy call to clients.
• Will be working shifts

TO APPLY CLICK HERE