The successful
candidate will be reporting directly to the Back Office Support Team Leader and
will be expected to carry out the following duties and responsibilities:
- Provide
technical support over the phone to BackOffice software users who are
encountering problems with or in need of assistance using specific features of
the product (e.g. TaxWare, CaseWare Time, SecWare, CaseWare Clomananger)
- Participate
in knowledge sharing and building Frequently Asked Questions presentation
- Be
proactive in informing team managers and team leaders about client and product
trends
What are the requirements?
The ideal applicant
must be capable of meeting the following minimum eligibility requirements:
- Holds an
IT-related degree in B Tech, B. Sc, B. Com or a National Diploma (at least NQF
Level 6
- Must have
attained excellent academic performance in the chosen field of study
- Holds
Support Methodology certificate (e.g. 6 Sigma, ITIL) a big advantage
- Preferably
with experience in providing customer support
- Good
technical knowledge of networking, operating systems and SQL
- Knowledgeable
in LAN/WAN systems
- Good in
troubleshooting and solving technical issues
- Solid
interpersonal and rapport building skills
- Smart
organization skills
- Able to
deal with high-stress levels
- A
self-starter and able to demonstrate initiative
- Possesses
a good eye for detail
- A team
player who excels in collaboration
- Customer-focused
- Top-notch
verbal and written communication skills
- Highly
proficient in using Microsoft Office applications
- 0-1 year
relevant working experience
How do I apply?
To apply for the CaseWare Africa BackOffice Support Internship CLICK HERE
Application
Deadline?
No deadline for
submission of applications has been set as of this writing
The post CaseWare Africa – BackOffice Support Internship appeared first on The Bursary Bin.
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