Duties and responsibilities:

• Deliver support across various channels on all licensed clients to successfully ensure resolutions to all cases;
• Manage cases in accordance with Service Level agreement, process and procedures;
• Enable client success by directing client or product escalations to the correct channels to ensure end to end resolution; and
• Identify and cascade themes or trends relevant to our products and services to the correct channels.
• Enable client satisfaction by making pro-active support calls;
• Develop knowledge resources to enable knowledge sharing with the team and clients; and
• Achieve active engagement/participation during all knowledge sharing sessions.

What are the requirements?

To be considered, applicants should meet the following minimum requirements:

• Completed an IT related B. Tech/ B.
• Com/ B.Sc. degree or National Diploma (Minimum NQF Level 6); and
• Excellent academic achievements within the specified qualification.
• LAN and WAN networking knowledge;
• Technical computer knowledge (SQL, Networking, Operating Systems

Competencies:

• Technical troubleshooting and problem-solving skills;
• Communication skills (verbal and written); and
• Microsoft Office.
• Focused, customer and results oriented, driven by excellence;
• Effective communicator at all levels;
• Ability to work in a fast-paced, high pressured and collaborative environment;
• Ability to effectively manage time, prioritize tasks and learning as well as work within deadlines with little supervision;
• Good interpersonal and ability to collaborate with others;
• Demonstrate ability to show initiative;
• Great attention to detail

How to apply?

To apply for the CaseWare Africa 2021 Practice Management Support Graduate CLICK HERE

Closing date: Undisclosed

The post CaseWare Africa 2021 Practice Management Support Graduate appeared first on The Bursary Bin.

• Provide technical support over the phone to BackOffice software users who are encountering problems with or in need of assistance using specific features of the product (e.g. TaxWare, CaseWare Time, SecWare, CaseWare Clomananger)
• Participate in knowledge sharing and building Frequently Asked Questions presentation
• Be proactive in informing team managers and team leaders about client and product trends

What are the requirements?

The ideal applicant must be capable of meeting the following minimum eligibility requirements:

• Holds an IT-related degree in B Tech, B. Sc, B. Com or a National Diploma (at least NQF Level 6
• Must have attained excellent academic performance in the chosen field of study
• Holds Support Methodology certificate (e.g. 6 Sigma, ITIL) a big advantage
• Preferably with experience in providing customer support
• Good technical knowledge of networking, operating systems and SQL
• Knowledgeable in LAN/WAN systems
• Good in troubleshooting and solving technical issues
• Solid interpersonal and rapport building skills
• Smart organization skills
• Able to deal with high-stress levels
• A self-starter and able to demonstrate initiative
• Possesses a good eye for detail
• A team player who excels in collaboration
• Customer-focused
• Top-notch verbal and written communication skills
• Highly proficient in using Microsoft Office applications
• 0-1 year relevant working experience

How do I apply?

To apply for the CaseWare Africa BackOffice Support Internship CLICK HERE

Application Deadline?

No deadline for submission of applications has been set as of this writing

The post CaseWare Africa – BackOffice Support Internship appeared first on The Bursary Bin.