The Hilton Cape Town is inviting applications for its 2017 graduate internship programme from unemployed South Africans with minimum of a completed diploma in any of these fields: Hospitality Management, Travel and Tourism. This will be a 12-months internship based in Cape Town, South Africa. The successful candidate will assist in operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel operations sector.

The duties of Graduate Interns will include, to:

• Respond to Guest queries in a timely and efficient manner
• Demonstrate a high level of customer service at all times
• Answer internal and external calls in a professional manner, as required
• Act in accordance with policies and procedures when working with other team members.
• Attend appropriate training courses, when required
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members

As a Graduate you will be rotated in all the various departments of the Hotel:

• Kitchen Department
• Food Beverage Department
• Front Office Department
• Engineering Department
• Information Technology Department
• Finance Department
• Purchasing Department
• Human Resources Department

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The CSIR ICC in-service training programme aims to expose students to the work environment for a period of 6 months with workplace learnership in fulfillment of their national diploma.

Key responsibilities:

Assist reception with the following:

• Answering and directing calls to the switchboard
• Assist with signage
• Reception duties at the reception area of the ICC
• Assist reservations office with filling and other administrative duties
• Assist all clients and delegates at the centre

Assist the Customer Relations and Quality Manager with the following:

• Data capturing of all delegate feedback forms and client evaluation forms
• Annual quality management reviews
• Provide customer relations services to day visitors

Assist the Reservations Office with the following:

• General assistance with events.
• Event Coordinators with general duties.
• Filing and other administrative duties.
• Update the booking system.

Assist the Sales Manager with the following:

• Updating sales call database.
• General research.
• Conduct sales calls.
• Government and other procurement databases.

Qualifications and skills:

• Studying towards a three year tertiary qualification in hospitality management.
• Computer skills (MS Office).
• Language proficiency (English spoken & written).
• Ability to pay attention to detail and accuracy.
• Ability to be systematic.
• Good interpersonal/communication skills.
• Good time management skills.

Candidates meeting the stipulated requirements and who are interested in these posts should submit their CVs, motivation letters and academic records.

Closing date: 7 June 2015

PLEASE NOTE THAT FEEDBACK WILL BE GIVEN TO SHORTLISTED CANDIDATES ONLY.

Should you experience any problems in submitting your application, please contact the CSIR Recruitment Centre at [email protected]. Please do not submit your application to this mailbox.

The CSIR gives preference to candidates who meet the job requirements and who will add to the cultural and gender diversity of the organisation. By applying for this position at the CSIR, the applicant understands, consents and agrees that the CSIR may solicit a credit and criminal report from a registered credit bureau and/or SAPS (in relation to positions that require trust and honesty and/or entail the handling of cash or finances) and may also verify the applicant’s educational qualifications and employment history. The CSIR reserves the right not to appoint if a suitable candidate is not identified.

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What are the requirements?

• Be a South African citizen OR permanent resident;
• Have a diploma/degree in Tourism or Hotel Management or a related field;
• Be computer literate, particularly with the MS Office suite;
• Have an excellent command of the English language;
• Be willing to relocate;
• Willingness to work flexible hours.

How to apply?

To apply for this Graduate Programme CLICK HERE NOW.

Closing date: 27 June 2014

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Handling of Booking
Answering calls
Checking in Guest and out
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TO APPLY CLICK HERE

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