The successful
candidate will be reporting directly to the Retentions Manager and working
closely with the Donor Retention Officers. As a Donor Care Intern, the
incumbent will be tasked with establishing contact to donors, managing customer
service matters, donor queries and donation cross-sell and query requests.
The duties and
responsibilities of the Donor Care Intern will include the following:
- Provide
quality inbound and outbound care to donors sent online and offline channels
- Accurately
capture and record donor care queries, information and requests on the CRM
- Update
files (both digital and paper) from MSF SA fundraising activities
- Implement
and follow Relationship Cycle for Pre-active and Active Regular and Occasional
Donors
- Develop
KPIs of loyalty and retention programmes with the Donor Care Team
What are the
requirements?
To be considered for
the internship, applicants must be able to meet the following minimum
requirements:
- Holds a
Bachelor’s degree in Business Administration, Marketing, Communications, Public
Relations and other relevant fields of study
- Skilled in
using MS Office applications such as Excel and Word as well as operational
knowledge of various search methods for researching donors
- Efficient
organizational skills and knows how to prioritize tasks and deliver results
during deadlines and strict requirements
- Outstanding
skills in verbal and written communication
- Eager to
learn new skills in managing and coordinating Donorrelationships
- Intense
interest in humanitarian causes
- Strong
work ethics
- Customer-centric
- Keen
attention to detail
- Demonstrated
creativity, proactive and self-motivation
How to apply?
To apply for the MSF Donor Care Internship CLICK HERE
Application Deadline?
The deadline for the
submission of applications is on 20 January 2020.
The post MSF – Donor Care Internship appeared first on The Bursary Bin.
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