This role provides response to administrative requirements in accordance with SLA parameters in a processing environment, under supervision. The incumbent is individually accountable for achieving results through their own efforts with support, coaching and direct supervision efforts.

Key Result Areas

SPECIFIC KEY RESULT AREAS:

• Follows only those standardized process that have been trained / coached in to provide administrative support.
• Provides an indirect service to customers and intermediaries.
• Delivers on daily production standards as determined by team leader / coach.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to coordinate own work.
• Learner to Moderate level of technical knowledge.
• Limited multi skilling across product and process relevant to the business area.

GENERIC KEY RESULT AREAS:

• Co-ordinates own work using standard administrative techniques trained in need to be fully multi-skilled across
• Delivers on daily production standards as determined by team leader / coach.
• Follows only those standardized process that have been trained / coached in to provide administrative support.
• Provides an indirect service to customers and intermediaries under direct supervision of a team leader / trainer / coach.
• Responds to administrative requirements within procedure(s).

Personal Effectiveness

• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.

Quality Assurance

• Adheres to service and quality standards

What are the requirements?

• Matric or equivalent NQF qualification
• Proof of current registration with a recognized Tertiary Institution
• Computer literacy with knowledge of MS Office: Word, Excel and Outlook
• Ability to prioritize work
• Ability to work
• Strong communication and interpersonal skills, both written and verbal
• Work effectively with colleagues and clients to accomplish team goals

Additional Requirements

Candidates should be available to work the following shifts:
9AM-2PM, Monday to Friday or 4:30PM-7PM Monday to Friday and 8AM-1PM on Saturdays.

Competencies

• Information Monitoring
• Initiating Action
• Ownership
• Planning & Organizing
• Team Orientation
• Technical Knowledge

How to apply?

To apply for the Old Mutual – Administrator Internship CLICK HERE

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